Frequently Asked Questions
Find quick answers to the most common questions.
How do I deposit money?
Go to the Deposit page and select your preferred method (bKash, Nagad, Rocket, or UPay). Enter the amount and follow the instructions. Deposits are typically credited instantly.
What is the minimum deposit amount?
The minimum deposit is ৳200 for all local payment methods. Some bonus offers may require a higher minimum deposit.
How long do withdrawals take?
Withdrawals are typically processed within 1–4 hours. VIP members receive priority same-day processing.
Are my funds safe?
Yes. All funds are held in segregated accounts and never commingled with operational funds. Your balance is fully protected.
How do I claim a bonus?
Navigate to the Bonuses page, find the bonus you want, and click 'Claim Bonus'. Some bonuses are automatically applied on your next qualifying deposit.
Can I play on mobile?
Yes! Download our app from the Download page, or play directly in your mobile browser. All games are fully optimised for mobile.
How does the referral program work?
Share your unique referral code with friends. When they register and make a qualifying deposit, you receive a ৳500 bonus.
What should I do if I think I have a gambling problem?
Please visit our Responsible Gaming page to set limits or self-exclude. You can also contact our support team 24/7 for immediate assistance.